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Stakeholder Engagement

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Communication with Stakeholders

Communications with stakeholders and issues of concern listed below were reported to the Board of Directors (BOD) in the first BOD meeting of 2019.


Stakeholder

Issue

Responsible Unit

Communication Mechanism

Communication Frequency

Communication Result in 2019

Customers

• Products and services

• Supplier management

• Human rights

• Energy resource & waste management

• ESH management

• Risk management

• Business Group/Unit

• QA Div.

• HR Adm. Div.

• Facility Center

• Industrial Safety Dept.

• RBA Committee

Customer satisfaction survey

Once a year

  • Received a total of 559 requests for green products from customers, and all requests were honored by Q1 2020.

  • We earned a score of "94" for customer satisfaction and exceeded our goal (90 points).

Customer questionnaire or on-site audit

Upon request

Project review meeting

Upon request

Customer-complaint management

Upon request

Global Service Center and after-sales service

Upon request

Employees

• Human rights

• Labor / Management relations

• Remuneration

• Training & education

• ESH management

• HR Adm. Div.

• Industrial Safety Dept.

• Employee Welfare Committee

Employee Representative Committee

Quarterly

  • We responded to 100% of the questions submitted through the various communication channels.

  • The number of full-time employees at WNC increased by 12.7%, an addition of 1,452 new jobs.

  • The ratio of female and male WNC employees receiving career development reviews was 0.66:1, which is slightly higher than the ratio of female and male employees at WNC, which is 0.56:1

  • WNC signed special agreements with 29 daycare centers in Hsinchu City, Hsinchu County, Taoyuan City, and Tainan City.

Occupational Safety and Health meeting

Quarterly

Employee Welfare Committee

Quarterly

Employee questionnaire

Upon request

Company Portal

Updated upon request

Freshman seminar

Monthly

CEO seminar

At least once each quarter

Performance interview and appraisal

Semi-annually

Investors/

Shareholders

• Corporate governance

• Economic performance

• Stockholders’ equity

• Products and services

• Board of Directors

• Investor Relations Dept.

• Business Group/Unit

Shareholders’ meeting

Once a year

  • WNC was rated in the top 20 % among all companies in the sixth Corporate Governance Evaluation.

  • Participated in 124 investor conferences, and held face-to-face meetings with 197 domestic and international legal entities.

Investor conference

Semi-annually

Investor query

Approx. 180 meetings per year

Suppliers/

Suppliers/

• Products and services

• Supplier management

• Contractor management

• Business Group/Unit

• QA Div.

• Industrial Safety Dept.

• Global Supply Chain Management Div.

SMS portal

Updated upon request

  • A total of 64 suppliers have undergone the on-site CSR audit.

  • A total of 97 WNC suppliers participated in the Wistron Group Vendor Conference.

Supplier performance evaluation

Quarterly

Supplier audit/contractor evaluation

Once a year

Supplier conference

Once a year

Government

Authorities

• Compliance with regulations

• ESH management

• Energy resource & waste management

• Grievance mechanisms

• Finance Div.

• Legal & IP Center

• HR Adm. Div.

• Facility Center

• Industrial Safety Dept.

Official documents/questionnaires

Aperiodic

  • WNC (Taiwan) won a second prize in the Buying Power: Social Innovation Products and Services Procurement Reward Program from the Ministry of Economic Affairs.

  • WNC’s S1 site won a Health and Fitness Award in the National Healthy Workplace Program

Awards

Aperiodic

Regulatory seminars/

forums/ industry-

association activity

Aperiodic

The Media

• Recruitment

• CSR

• Economic performance

• HR Adm. Div.

• Marketing and Corp. Communication Div.

Press releases/announcements

Aperiodic

  • Disclosed 17 news items in releases/announcements.

  • Ranked among the top 50 in the "Large Enterprises" group for Excellence in CSR by the CommonWealth Magazine Group.

Questionnaires/interviews

Aperiodic

Media contact

Aperiodic

Contacts

Stakeholders Contact

CSR-related Issues

Marketing and Corp. Communication Div.,Associate Vice President
Molly Lin
Tel: +886-3-6667799
Email:molly.lin@wnc.com.tw
If you have any questions or suggestions about WNC’s CSR policy and implementation, please contact us at public@wnc.com.tw